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PRIVACY POLICY - TERMS & CONDITIONS

Privacy Policy

This Privacy Policy describes how La Onda (“we,” “our,” or “us”) collects, uses, and protects your information when you visit or make a purchase from our website.

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a. Information We Collect

We may collect the following types of personal data when you interact with our website:

  • Name, email address, shipping address, phone number, and payment details when placing an order

  • Browsing behavior and device information (such as IP address, browser type, or referring site) via cookies and analytics tools​

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b. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your purchase or customer support needs

  • Send marketing or promotional emails (only if you opt-in)

  • Improve our website’s functionality and user experience

 

c. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with trusted third parties that help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Email marketing platforms

  • Website hosting and analytics tools

These third parties are only authorized to use your data as needed to perform their functions and are required to protect your information.

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d. Third-Party Links

Our website may include links to third-party websites or services, such as Instagram or payment processors. Once you leave our site, we are no longer responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

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e. Data Security

We implement reasonable security measures to protect your personal data. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute protection.

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f. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your information

  • Withdraw consent for marketing communications

  • Request deletion of your data (subject to applicable laws and fulfillment obligations)

To exercise any of these rights, contact us at conlaonda@gmail.com.

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g. International Users

If you are visiting this website from outside of Mexico (including the U.S.), please note that your data will be processed and stored in accordance with Mexican data protection laws.

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h. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the website after such updates constitutes acceptance.

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i. Contact

For any questions or requests related to this Privacy Policy, please email us at: conlaonda@gmail.com

Terms & Conditions

Please read these Terms carefully before using the La Onda website or purchasing any products. 

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a. Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms and Conditions, as well as all related policies referenced or linked on this site — including but not limited to our Privacy Policy and Store Policies. You agree to comply with all applicable laws and regulations and consent to the data practices described therein. If you do not accept these terms in full, do not use this website.

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b. Use of the Website

You agree to use the La Onda website for lawful purposes only. You may not use this site or any of its content:

  • For any commercial purpose without prior written consent

  • To infringe upon the intellectual property rights of La Onda or any third party

  • To transmit malicious software or engage in harmful behavior

 

c. Intellectual Property

All content on this website — including images, logos, product designs, graphics, and written materials — is the exclusive property of La Onda. You may not copy, reproduce, or use any content without prior written permission.

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d. Product Information

All La Onda pieces are handcrafted. As noted in our Store Policies, variations, imperfections, and differences between items are to be expected and embraced as part of the unique nature of handmade goods.

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e. Sales, Shipping & Returns

All terms related to purchases — including order fulfillment, production timelines, shipping timeframes, final sale status, and exchange requests — are outlined in our Store Policies, which form part of this agreement by reference. Please review them carefully before placing an order.

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f. Third-Party Links

This website may contain links to external services such as Instagram or payment processors. These third-party sites operate independently and have their own terms and privacy policies. La Onda is not responsible for their content or practices.

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g.Limitation of Liability

​La Onda is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use this website or products purchased from it. Use of the site is at your own risk.

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h. Governing Law

These Terms shall be governed by the laws of the United Mexican States. Any disputes arising out of or related to the use of this site shall be resolved in the courts of Mexico City, CDMX.

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i. Modifications

La Onda reserves the right to revise these Terms at any time. Continued use of the website after changes are posted constitutes your acceptance of the revised terms.

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